DiagnoseDan TSB: Who Wants Tech Support?
DiagnoseDan TSB: Who Wants Tech Support?
DiagnoseDan TSB: Who Wants Tech Support?
DiagnoseDan has introduced a new service called DiagnoseDan TSB (Technical Support Base aka DDTSB), which is designed specifically for independent workshops seeking the same level of technical support found in a main dealer. From my experience of working in the dealerships, this support is just invaluable especially the rate that technology is moving on.
What is DiagnoseDan TSB?
Typically, manufacturers produce technical bulletins based on trends they observe in vehicles from warranty claims and customer returns. These bulletins are essential in helping technicians diagnose and repair cars correctly, and they can save workshops time and money. However, accessing bulletins directly from manufacturers can be costly, as each subscription adds up.
DDTSB, being a comprehensive resource, eliminates this issue by offering access to technical bulletins, manufacturer data, and expert advice to help mechanics diagnose and fix vehicle issues quickly and accurately. Rather than subscribing to multiple manufacturer sites, workshops can find everything they need in one place with DiagnoseDan TSB.
Check out DiagnoseDan TSB here.
Technical Support Bulletin
The heart of DiagnoseDan TSB lies in its extensive bulletin search functionality. Technicians can search for solutions based on symptoms, fault codes, or specific categories like air conditioning, ADAS (Advanced Driver Assistance Systems), or electrical systems. Once a relevant bulletin is found, it offers comprehensive diagnostic details, including potential causes and step-by-step solutions, tailored to address the specific issue at hand.
The bulletins include features like "popularity” which shows how often a bulletin is accessed.
What sets DDTSB apart is its ability to provide access to manufacturer data across multiple brands. This eliminates the need for independent workshops to juggle multiple subscriptions while still giving them access to the same level of insight found at dealerships. This not only saves money but also ensures that workshops are up to date with the latest technical fixes.
Some bulletins include diagnostic videos, often featuring DiagnoseDan himself, walking you through the repair process.
The visual support adds another layer of confidence, allowing technicians to follow proven repair methods.
Technical Hotline Support
DiagnoseDan TSB offers a technical hotline feature that acts as a lifeline for workshops facing more challenging diagnostics. When an issue isn’t covered by a bulletin or requires deeper expertise, technicians can submit their own support requests. The hotline is manned by technical experts who utilize both their own experience and manufacturer data to deliver the most effective solutions.
What’s even better is that if a bulletin already exists that addresses the problem, the support request is free. The service includes two free tickets upon sign-up, with additional requests costing around €15-20. This means workshops essentially gain access to a virtual master technician, ensuring they have the support they need for more complex repairs.
Why Should You Consider DiagnoseDan TSB?
DiagnoseDan TSB is a must-have for independent workshops. It offers a unique blend of convenience, expert knowledge, and cost savings. It replicates the level of technical support found in dealerships and makes it available to everyone. And it gives you the tools and support to stay ahead of the curve, especially with the increasing complexity of modern vehicles.
Click here to sign up to DiagnoseDanTSB and start benefiting from easier diagnostics today!
With access to comprehensive bulletins and expert support, workshops can resolve issues faster and more accurately.